Shipping &
Delivery Policy

Domestic Shipping

AAKAR currently ships orders across India.

Delivery timelines are estimates and may vary depending on location, courier availability and circumstances beyond AAKAR's reasonable control.

Customized Orders

Customized orders may require additional production time depending on the nature and complexity of the customization.

International Shipping

At present, AAKAR does not offer international shipping.

International shipping may be introduced in the future and this policy will be updated accordingly.

Shipping Charges

The applicable shipping charge will be displayed at checkout before the order is placed.

Cash on Delivery

COD availability may vary depending on delivery location, order value, courier service and other operational considerations.

AAKAR reserves the right to restrict COD availability for certain locations, products, order values or customers where necessary.

Order Confirmation & Dispatch

Once your order has been successfully placed and payment has been confirmed, you will receive an order confirmation through your registered email address and/or mobile number.

Your order will then be processed and prepared for dispatch according to the applicable delivery timeline.

Delivery Timelines

Delivery timelines mentioned on the Website are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer because of:

• Public holidays
• Weekends and non-working days
• Weather conditions
• Natural events
• Courier or logistics delays
• Incorrect or incomplete delivery information
• Remote or difficult-to-service locations
• Unexpected transportation delays
• Government restrictions or regulatory requirements
• Circumstances beyond AAKAR's reasonable control

Order Not Received

If you have not received your order within 20 business days from the date of shipping confirmation, please contact us so that we can investigate the shipment with our logistics partner.

Please provide:

• Your full name
• Order number
• Registered mobile number
• Shipping address

Damaged or Tampered Package

If the package appears damaged, opened or tampered with at the time of delivery, customers are encouraged to refuse delivery wherever possible.

Please take clear photographs of the outer packaging, shipping label and package condition.

A continuous unboxing video is strongly recommended for damaged or disputed deliveries.

Customized Orders

Customized orders may involve customized measurements, colours, silhouettes or other customer-specific requirements.

Customized products are non-returnable and non-exchangeable except where the product is damaged, defective or incorrect due to an error by AAKAR.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

• Full name
• House / flat number
• Building / street details
• Area / locality
• City
• State
• Correct PIN code
• Valid contact number

Additional charges resulting from an incorrect, incomplete or mismatched address or PIN code may be payable by the customer.

Re-shipment of Orders

If an order is returned to AAKAR because of circumstances attributable to the customer, re-shipping charges may apply.

• Incorrect or incomplete address
• Incorrect PIN code
• Customer unavailable to receive the order
• Repeated failed delivery attempts
• Customer refusal unrelated to product damage
• Other customer-attributable delivery issues

Delivery Attempts

Our logistics partners may make multiple delivery attempts before returning an undelivered shipment to AAKAR.

Customers are requested to remain available at the provided delivery address and ensure that the registered phone number remains reachable during the delivery period.

Undeliverable or Returned Shipments

If an order is returned because of an incorrect address, failed delivery attempts, refusal of delivery or failure to receive the package, AAKAR may contact the customer to arrange re-shipment.

Applicable re-shipping charges must be paid before the order is dispatched again.

Shipping Partners

AAKAR works with reputed third-party courier and logistics service providers.

Once an order has been handed over to the shipping partner, delivery is subject to the courier company's operational processes and delivery network.

Address Change After Order Placement

If you need to change your shipping address after placing an order, please contact AAKAR as soon as possible.

We will make reasonable efforts to accommodate an address change before dispatch. Once dispatched, an address change may not be possible.