Privacy
Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, legal requirements or regulatory obligations.

Whenever changes are made, we may update the "Last Updated" date and encourage you to review this page periodically.

Information We Collect

The information we collect depends on how you interact with AAKAR and use our Services.

2.1 Information You Provide Directly

• Full name
• Email address
• Mobile / telephone number
• Billing address
• Shipping / delivery address
• Account login information
• Order and purchase details
• Product preferences and shopping-related information
• Customer support communications
• Reviews, comments and photographs voluntarily submitted
• Promotion or contest information
• Marketing and communication preferences

2.2 Order & Payment Information

When you place an order, we may collect information necessary to process and fulfil your purchase.

• Name
• Billing and shipping address
• Phone number
• Email address
• Order details
• Transaction information
• Payment status

2.3 Account Information

If you create an account, we may collect your name, email, phone number, login credentials, saved addresses, order history and other information associated with your account.

2.4 Information Collected Automatically

When you browse or interact with our Website, information may be collected automatically through cookies, pixels, analytics tools, server logs and similar technologies.

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location based on technical information
• Pages visited
• Products viewed
• Referring websites
• Time spent on pages
• Website interactions
• Shopping cart and browsing activity
• Technical connection information

2.5 Information from Third Parties

We may receive information from third parties that support our Website and business, including:

• Shopify and its e-commerce infrastructure
• Razorpay and other payment service providers
• Shipping and logistics partners
• Website analytics and technology providers
• Marketing and advertising service providers
• Customer support or communication platforms
• Social media platforms where you interact with AAKAR

How We Use Your Information

Providing & Fulfilling Orders

• Process and confirm orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and updates
• Handle cancellations, returns, refunds and exchanges
• Provide customer support
• Maintain purchase history

Managing Your Account

• Create and maintain your account
• Provide account features
• Save preferences and addresses
• Display order history
• Authenticate your account
• Communicate regarding your account

Improving Our Website & Services

• Improve Website functionality
• Understand customer preferences
• Improve products and services
• Analyze Website performance
• Develop products, features and services
• Personalize shopping experiences

Marketing & Promotional Communications

With your consent where required by applicable law, we may use your information to send collection announcements, product launches, promotional offers, discounts, seasonal campaigns and other marketing communications.

You may opt out of promotional communications at any time using the unsubscribe option or by contacting us directly.

Cookies & Similar Technologies

AAKAR and service providers may use cookies and similar technologies to support Website functionality and improve the shopping experience.

Cookies may help with:

• Website preferences
• Shopping cart functionality
• Login and account functionality
• Analytics
• Website usage analysis
• Marketing and advertising
• Shopping experience improvements

Shopify may also use cookies and similar technologies as part of the services provided to the Website.

Sharing Your Information

AAKAR does not independently sell personal information as a standalone product.

Information may be shared with trusted third parties when necessary to provide services, process transactions, deliver orders, provide support, maintain security or comply with legal requirements.

• Shopify
• Payment service providers
• Shipping and logistics partners
• Analytics providers
• Marketing service providers
• Customer support platforms
• Legal or regulatory authorities where required

Reviews & User-Generated Content

If you voluntarily submit reviews, photographs, comments or other content, such content may be displayed or used by AAKAR in connection with the Website and its services, subject to applicable rights and permissions.

Third-Party Websites

The Website may contain links to third-party websites, platforms or services.

AAKAR is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their respective privacy policies before providing information.

Data Security

AAKAR takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Data Retention

Personal information may be retained for as long as reasonably necessary to provide Services, process transactions, maintain records, provide support, resolve disputes, prevent fraud or comply with legal, tax, accounting or regulatory requirements.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where applicable
• Opt out of marketing communications
• Request information regarding data handling
• Raise a privacy-related complaint

We may need to verify your identity before processing certain requests.

Marketing Communications

AAKAR may communicate with customers through email, SMS, WhatsApp or telephone for promotional and marketing purposes, where permitted and where appropriate consent has been obtained.

You may opt out of promotional communications at any time.

Children's Information

Our Services are not intentionally designed to collect personal information from children in circumstances where such collection is prohibited by applicable law.

International Data Transfers

Certain service providers or technology platforms used by AAKAR may process information outside India.

Where applicable, reasonable safeguards will be considered in connection with such processing.

Privacy Questions & Grievances

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact AAKAR.